1. Einleitung
1.1 Zweck der Politik
This refund policy outlines the circumstances under which users can request a refund, the process for requesting a refund, and the obligations of Seatsza Entertainment LLC with regard to processing such refunds. Our goal is to facilitate a fair and transparent process for handling refunds to ensure customer satisfaction and trust.
1.2 Geltungsbereich der Politik
This policy applies to all transactions made through www.seatsza.com, encompassing ticket purchases and related services. It lays down the terms and conditions under which refunds will be issued.
2. Allgemeine Leitlinien
2.1 Anspruch des Nutzers auf Rückerstattung
Users are eligible for a refund under specific conditions as outlined in this policy, including event cancellations and rescheduling, and vendor non-compliance with the terms of service.
2.2 Erstattungsfähige Ereignisse
Refunds are generally applicable to events that are cancelled and not rescheduled, or in cases where the vendor fails to fulfill the order and a replacement of equal or higher category cannot be found.
3. Bedingungen für die Erstattung
3.1 Absage der Veranstaltung
3.1.1 Rückerstattung für abgesagte Veranstaltungen
In the event of a cancellation, users are entitled to a refund amounting to 70% of the total amount paid. The refund will be processed as soon as the cancellation is confirmed by the event organizer.
3.1.2 Teilweise Erstattungen
In certain cases, partial refunds may be issued at the discretion of Seatsza Entertainment LLC, depending on the specific circumstances surrounding the cancellation.
3.2 Verschobene Ereignisse
We will notify users promptly if an event is rescheduled. Users have the option to retain their tickets for the rescheduled date or request a refund as per the terms outlined in this policy.
4. Nichteinhaltung der Vorschriften durch den Lieferanten
4.1 Nichterfüllung der Bestellung durch den Verkäufer
In cases where the vendor fails to complete the order and we are unable to find a replacement of equal or higher category, the user will be entitled to a refund as per the terms outlined in this policy.
4.2 Ersatzbestellungen
If the vendor fails to fulfill the initial order, we will endeavor to find a replacement of equal or higher category. If a replacement cannot be found, the user is eligible for a refund as detailed in this policy.
5. Erstattungsprozess
5.1 Antrag auf Rückerstattung
Users can initiate a refund request by logging into their account on www.seatsza.com and navigating to the respective order in their order history. Follow the instructions outlined on the website to submit your refund request. Alternatively, users can contact our customer support via email or WhatsApp for assistance with initiating a refund.
5.2 Zeitrahmen für die Erstattung
Upon approval, refunds will be processed within a standard timeframe of 14 working days. Please note that the duration might vary depending upon the payment method used during the initial transaction.
5.3 Erstattungsmethode
Refunds will be credited back to the original payment method used during the transaction. In case of any issues or delays, users are encouraged to get in touch with our customer support for assistance.
6. Beschränkungen für Erstattungen
6.1 Nicht erstattungsfähige Sachverhalte
Unter den folgenden Umständen werden keine Erstattungen gewährt:
- Wenn das Ereignis nicht abgesagt, sondern verschoben wird.
- Wenn der Nutzer die Bestellung nach Abschluss des Kaufs stornieren möchte.
- Im Falle von Änderungen oder Ergänzungen der Veranstaltungsdaten, mit Ausnahme von Stornierungen.
6.2 Stornierung der Bestellung durch den Käufer
Once the purchase is completed, the order cannot be cancelled by the buyer under any circumstances. Users are urged to review their orders carefully before completing the purchase.
7. Transaktionsgarantien
7.1 Plattform-Garantien
The Platform offers specific guarantees to protect the interests of both buyers and sellers. These guarantees are designed to foster a secure and reliable marketplace for ticket transactions.
7.2 Änderung oder Abschaffung von Garantien
Seatsza Entertainment LLC reserves the right to modify or discontinue the transaction guarantees at any time at its sole discretion. Any changes will be communicated through updates to this policy on our website.
8. Kontakt
8.1 Anfragen zur Erstattung
For any queries or concerns regarding the refund process, users can reach out to our customer support through the following channels:
E-Mail: [email protected]
WhatsApp: +44 7732 135895
8.2 Kontaktinformationen
Unsere offizielle Postanschrift für den Schriftverkehr ist:
8 The Green STE A, Dover, KENT COUNTY, DE 19901, Vereinigte Staaten
9. Änderungen der Erstattungspolitik
9.1 Aktualisierungen und Änderungen
We reserve the right to amend this refund policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
9.2 Annahme von Änderungen
By continuing to use our services after the policy updates have been made, you acknowledge and agree to the updated terms.