1. Introduction
1.1 Objectif de la politique
This refund policy outlines the circumstances under which users can request a refund, the process for requesting a refund, and the obligations of Seatsza Entertainment LLC with regard to processing such refunds. Our goal is to facilitate a fair and transparent process for handling refunds to ensure customer satisfaction and trust.
1.2 Champ d'application de la politique
This policy applies to all transactions made through www.seatsza.com, encompassing ticket purchases and related services. It lays down the terms and conditions under which refunds will be issued.
2. Lignes directrices générales
2.1 Éligibilité de l'utilisateur au remboursement
Users are eligible for a refund under specific conditions as outlined in this policy, including event cancellations and rescheduling, and vendor non-compliance with the terms of service.
2.2 Evénements éligibles au remboursement
Refunds are generally applicable to events that are cancelled and not rescheduled, or in cases where the vendor fails to fulfill the order and a replacement of equal or higher category cannot be found.
3. Conditions de remboursement
3.1 Annulation d'un événement
3.1.1 Remboursement des événements annulés
In the event of a cancellation, users are entitled to a refund amounting to 70% of the total amount paid. The refund will be processed as soon as the cancellation is confirmed by the event organizer.
3.1.2 Remboursements partiels
In certain cases, partial refunds may be issued at the discretion of Seatsza Entertainment LLC, depending on the specific circumstances surrounding the cancellation.
3.2 Événements reprogrammés
We will notify users promptly if an event is rescheduled. Users have the option to retain their tickets for the rescheduled date or request a refund as per the terms outlined in this policy.
4. Non-conformité du fournisseur
4.1 Défaut d'exécution de la commande par le vendeur
In cases where the vendor fails to complete the order and we are unable to find a replacement of equal or higher category, the user will be entitled to a refund as per the terms outlined in this policy.
4.2 Commandes de remplacement
If the vendor fails to fulfill the initial order, we will endeavor to find a replacement of equal or higher category. If a replacement cannot be found, the user is eligible for a refund as detailed in this policy.
5. Procédure de remboursement
5.1 Demande de remboursement
Users can initiate a refund request by logging into their account on www.seatsza.com and navigating to the respective order in their order history. Follow the instructions outlined on the website to submit your refund request. Alternatively, users can contact our customer support via email or WhatsApp for assistance with initiating a refund.
5.2 Délai de remboursement
Upon approval, refunds will be processed within a standard timeframe of 14 working days. Please note that the duration might vary depending upon the payment method used during the initial transaction.
5.3 Méthode de remboursement
Refunds will be credited back to the original payment method used during the transaction. In case of any issues or delays, users are encouraged to get in touch with our customer support for assistance.
6. Limitation des remboursements
6.1 Circonstances non remboursables
Aucun remboursement ne sera effectué dans les cas suivants :
- Si l'événement est reporté et non annulé.
- Si l'utilisateur souhaite annuler la commande après l'achat.
- En cas de modification ou de changement des détails de l'événement, sauf en cas d'annulation.
6.2 Annulation de la commande par l'acheteur
Once the purchase is completed, the order cannot be cancelled by the buyer under any circumstances. Users are urged to review their orders carefully before completing the purchase.
7. Garanties de transaction
7.1 Garanties de la plate-forme
The Platform offers specific guarantees to protect the interests of both buyers and sellers. These guarantees are designed to foster a secure and reliable marketplace for ticket transactions.
7.2 Modification ou suppression des garanties
Seatsza Entertainment LLC reserves the right to modify or discontinue the transaction guarantees at any time at its sole discretion. Any changes will be communicated through updates to this policy on our website.
8. Nous contacter
8.1 Demandes de remboursement
For any queries or concerns regarding the refund process, users can reach out to our customer support through the following channels:
Courriel : [email protected]
WhatsApp: +44 7732 135895
8.2 Coordonnées
Notre adresse postale officielle pour la correspondance est la suivante
8 The Green STE A, Dover, KENT COUNTY, DE 19901, États-Unis
9. Modifications de la politique de remboursement
9.1 Mises à jour et modifications
We reserve the right to amend this refund policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
9.2 Acceptation des modifications
By continuing to use our services after the policy updates have been made, you acknowledge and agree to the updated terms.