1. Introducción
1.1 Objetivo de la política
This refund policy outlines the circumstances under which users can request a refund, the process for requesting a refund, and the obligations of Seatsza Entertainment LLC with regard to processing such refunds. Our goal is to facilitate a fair and transparent process for handling refunds to ensure customer satisfaction and trust.
1.2 Ámbito de aplicación
This policy applies to all transactions made through www.seatsza.com, encompassing ticket purchases and related services. It lays down the terms and conditions under which refunds will be issued.
2. Directrices generales
2.1 Derecho a reembolso de los usuarios
Users are eligible for a refund under specific conditions as outlined in this policy, including event cancellations and rescheduling, and vendor non-compliance with the terms of service.
2.2 Eventos susceptibles de reembolso
Refunds are generally applicable to events that are cancelled and not rescheduled, or in cases where the vendor fails to fulfill the order and a replacement of equal or higher category cannot be found.
3. Condiciones de devolución
3.1 Cancelación de actos
3.1.1 Reembolso por eventos cancelados
In the event of a cancellation, users are entitled to a refund amounting to 70% of the total amount paid. The refund will be processed as soon as the cancellation is confirmed by the event organizer.
3.1.2 Reembolsos parciales
In certain cases, partial refunds may be issued at the discretion of Seatsza Entertainment LLC, depending on the specific circumstances surrounding the cancellation.
3.2 Eventos reprogramados
We will notify users promptly if an event is rescheduled. Users have the option to retain their tickets for the rescheduled date or request a refund as per the terms outlined in this policy.
4. Incumplimiento del proveedor
4.1 Incumplimiento del pedido por parte del vendedor
In cases where the vendor fails to complete the order and we are unable to find a replacement of equal or higher category, the user will be entitled to a refund as per the terms outlined in this policy.
4.2 Órdenes de sustitución
If the vendor fails to fulfill the initial order, we will endeavor to find a replacement of equal or higher category. If a replacement cannot be found, the user is eligible for a refund as detailed in this policy.
5. Proceso de reembolso
5.1 Solicitud de reembolso
Users can initiate a refund request by logging into their account on www.seatsza.com and navigating to the respective order in their order history. Follow the instructions outlined on the website to submit your refund request. Alternatively, users can contact our customer support via email or WhatsApp for assistance with initiating a refund.
5.2 Plazos de devolución
Upon approval, refunds will be processed within a standard timeframe of 14 working days. Please note that the duration might vary depending upon the payment method used during the initial transaction.
5.3 Método de reembolso
Refunds will be credited back to the original payment method used during the transaction. In case of any issues or delays, users are encouraged to get in touch with our customer support for assistance.
6. Limitaciones de las devoluciones
6.1 Circunstancias no reembolsables
No se efectuarán reembolsos en las siguientes circunstancias:
- Si el evento se reprograma y no se cancela.
- Si el usuario desea cancelar el pedido una vez finalizada la compra.
- En caso de cualquier alteración o cambio en los detalles del evento, salvo cancelación.
6.2 Anulación del pedido por el Comprador
Once the purchase is completed, the order cannot be cancelled by the buyer under any circumstances. Users are urged to review their orders carefully before completing the purchase.
7. Garantías de las transacciones
7.1 Garantías de la plataforma
The Platform offers specific guarantees to protect the interests of both buyers and sellers. These guarantees are designed to foster a secure and reliable marketplace for ticket transactions.
7.2 Modificación o supresión de las garantías
Seatsza Entertainment LLC reserves the right to modify or discontinue the transaction guarantees at any time at its sole discretion. Any changes will be communicated through updates to this policy on our website.
8. Contacto
8.1 Solicitud de reembolso
For any queries or concerns regarding the refund process, users can reach out to our customer support through the following channels:
Correo electrónico: [email protected]
WhatsApp: +44 7732 135895
8.2 Datos de contacto
Nuestra dirección postal oficial para la correspondencia es:
8 The Green STE A, Dover, KENT COUNTY, DE 19901, Estados Unidos
9. Modificaciones de la política de reembolsos
9.1 Actualizaciones y cambios
We reserve the right to amend this refund policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
9.2 Aceptación de cambios
By continuing to use our services after the policy updates have been made, you acknowledge and agree to the updated terms.