SeatsZa Terms & Conditions

تاريخ السريان: 1 سبتمبر 2023

These Terms and Conditions govern your use of SeatsZa.com, owned and operated by Seatsza Entertainment Llc, and form the legal agreement between you and the company for all ticket transactions carried out on the Platform.

Useful SeatsZa Legal & Help Pages

تعرف على المزيد عن الشركة على حول SeatsZA الصفحة.
اقرأ سياسة الخصوصية, سياسة ملفات تعريف الارتباط و سياسة الاسترداد.
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يمكن للبائعين المحترفين التقديم عبر وسطاء التذاكر الصفحة.
اكتشف القادم أحداث كرة القدم متاح على موقع SeatsZa.

المصادر الخارجية الموثوقة

تعمل SeatsZa مع مقدمي خدمات معترف بهم للحفاظ على أمان المدفوعات والتصفح:

شريط - معالجة آمنة للدفع الآمن عبر الإنترنت.
McAfee Secure - أمان الموقع الإلكتروني والحماية من البرمجيات الخبيثة.
الموقع الرسمي للاتحاد الأوروبي لكرة القدم - مصدر موثوق لمسابقات كرة القدم الأوروبية.

1. مقدمة

1.1 تاريخ آخر تحديث 1.1

This document was last updated on 1st September 2023, and supersedes all previous versions of the Terms and Conditions pertaining to the Seatsza platform.

1.2 نظرة عامة على المنصة

www.seatsza.com ("the Platform"), owned and operated by Seatsza Entertainment Llc, a company incorporated in Delaware, is a premier online marketplace facilitating the sale and purchase of tickets for various events globally. The Platform serves as a conduit connecting ticket sellers and buyers, offering a seamless and secure transaction experience.

1.3 قبول الشروط

By accessing and using the Platform, you ("User") agree to adhere to and be bound by the terms and conditions set forth herein ("Terms and Conditions"). These Terms govern your access to and use of the services offered by the Platform, and constitute a legal agreement between you and Seatsza Entertainment Llc.

2. التعاريف

In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings ascribed to them below:

2.1 المستخدم: يشير إلى أي فرد أو كيان يصل إلى المنصة أو يستخدمها، سواء كان مشتريًا أو بائعًا.

2.2 المنصة: يشير إلى الموقع الإلكتروني www.seatsza.com وأي خدمات وميزات وتطبيقات مرتبطة به تملكها وتشغلها شركة سيتسزا للترفيه ذ.م.م.

2.3 المحتوى: يشير إلى أي بيانات ونصوص ورسومات وصور ومواد أخرى معروضة أو متاحة على المنصة.

2.4 التذكرة (التذاكر): يشير إلى التذاكر أو تصاريح الدخول للفعاليات المدرجة للبيع أو الشراء على المنصة.

3. اتفاقية المستخدم

3.1 نطاق الاتفاقية

This User Agreement outlines the terms governing the use of the Platform and forms an integral part of the contractual relationship between the User and Seatsza Entertainment Llc.

3.2 السياسات والإشعارات المرتبطة بها

The User Agreement incorporates by reference various policies and notices, including but not limited to the Privacy Policy, Cookie Policy, and Refund Policy, which are deemed to be a part of these Terms and Conditions.

3.3 التغييرات على الاتفاقية

Seatsza Entertainment Llc reserves the right to modify or amend this User Agreement at its sole discretion. Any changes will be communicated to the Users through the Platform, and the continued use of the Platform following such notification shall constitute acceptance of the modified terms.

4. حساب المستخدم

4.1 إنشاء الحساب

To utilize certain features and services of the Platform, Users are required to create an account by providing necessary personal information, which will be handled in accordance with our Privacy Policy.

4.2 أمان الحساب 4.2

Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. Any unauthorized use of a User's account must be promptly reported to Seatsza Entertainment Llc.

4.3 إنهاء الحساب

Seatsza Entertainment Llc reserves the right to suspend or terminate a User's account at its sole discretion, including in cases of breach of these Terms and Conditions.

5. استخدام المنصة

5.1 التزامات المستخدم

Users are obligated to use the Platform in a lawful manner and in compliance with all applicable laws and regulations. Users shall not engage in activities that could harm the Platform or infringe upon the rights of others.

5.2 الأنشطة المحظورة

The Platform prohibits activities that are fraudulent, misleading, or violative of any applicable laws and regulations. Engaging in prohibited activities may result in account suspension or termination and legal action.

5.3 الامتثال للقوانين

Users must ensure that their use of the Platform complies with all local, state, national, and international laws and regulations. Seatsza Entertainment Llc is not responsible for any violations committed by Users.

6. المحتوى

6.1 محتوى المستخدم

6.1.1 Users may post, upload, publish, submit or transmit content, including but not limited to text, graphics, images, music, software, audio, video, and information on tickets for sale ("User Content").

6.1.2 Users retain the ownership rights of the User Content that they submit to the Platform. However, by submitting User Content on or through the Platform, Users grant Seatsza Entertainment Llc a worldwide, non-exclusive, royalty-free, irrevocable, sublicensable, and transferable license to use, view, display, reproduce, and modify the User Content for the sole purpose of operating and improving the Platform.

6.2 محتوى المنصة 6.2

6.2.1 Apart from User Content, the Platform may contain content created by Seatsza Entertainment Llc or its licensors ("Platform Content"). The Platform Content includes but is not limited to trademarks, service marks, logos, and copyrighted material.

6.2.2 The Platform Content is protected under intellectual property laws and international intellectual property treaties. Users are granted a limited, non-exclusive, and non-transferable license to access and use the Platform Content solely for personal and non-commercial purposes in connection with their use of the Platform.

6.3 حقوق الملكية الفكرية

6.3.1 All intellectual property rights in the Platform and the Platform Content, including copyrights, trademarks, and patents, are the property of Seatsza Entertainment Llc or its licensors.

6.3.2 Users shall not use, reproduce, distribute, or create derivative works based on the Platform Content without express written permission from Seatsza Entertainment Llc or the respective intellectual property owner.

7. المعاملات

7.1 شراء التذاكر

7.1.1 The Platform provides a venue for Users to purchase tickets for various events from sellers. Buyers are required to review the description and details of the tickets carefully before making a purchase.

7.1.2 Seatsza Entertainment Llc does not guarantee the authenticity or quality of the tickets sold on the Platform. Buyers are encouraged to perform due diligence and to communicate with sellers to verify the details of the tickets.

7.2 بيع التذاكر

7.2.1 Sellers are permitted to list tickets for sale on the Platform. Sellers are required to provide accurate and detailed information regarding the tickets they are selling.

7.2.2 Sellers are obligated to comply with all applicable laws and regulations regarding the sale of tickets. Seatsza Entertainment Llc reserves the right to remove listings that violate these Terms and Conditions or any applicable laws.

7.3 ضمانات المعاملات 7.3 ضمانات المعاملات

7.3.1 حماية المصالح

7.3.2 Guarantees Offered: The Platform extends certain guarantees to safeguard the interests of both buyers and sellers engaged in transactions through the site. These guarantees are devised to foster a trustworthy and secure transaction environment on the Platform.

7.3.3 Modifications to Guarantees: Seatsza Entertainment Llc retains the unalienable right to alter or cease the transaction guarantees at any given moment, aligning with its sole discretion, without any obligation to notify or be liable to the users for any modifications or cessation.

7.4 معالجة المدفوعات 7.4

7.4.1 Payment for transactions on the Platform will be processed through secure payment gateways integrated with the Platform.

7.4.2 Seatsza Entertainment Llc is not responsible for any issues or disputes arising from payment processing, including but not limited to payment failures, unauthorized transactions, or fraud.

8. سياسة الاسترداد

8.1 إلغاء الفعاليات

8.1.1 In the event of a cancellation of an event and not rescheduled, buyers may be eligible for a refund of up to 70% of the amount paid, as per the terms specified by the seller.

8.1.2 ستعمل المنصة على تسهيل عملية الاسترداد وفقًا لسياسات الاسترداد.

8.2 عدم استكمال الطلبات

8.2.1 In cases where the seller fails to complete an order and the Platform cannot find a replacement of equal or higher category, the buyer may be eligible for a refund as per the terms specified by the seller.

8.2.2 The Platform will facilitate the refund process and work diligently to ensure that buyers are compensated fairly for incomplete orders.

8.3 إجراءات الاسترداد

8.3.1 Refund requests must be submitted through the Platform within a specified time frame following the event cancellation or non-completion of order.

8.3.2 ستقوم المنصة بمعالجة المبالغ المستردة وفقًا للسياسات والإجراءات التي وضعتها شركة Seatsza Entertainment Llc، ويمكن الاطلاع على مزيد من التفاصيل في سياسة الاسترداد.

9. الرسوم والتكاليف

9.1 رسوم الخدمة

9.1.1 Introduction to Fees: The Platform may charge service fees for facilitating transactions between buyers and sellers. These fees help to maintain and improve the services offered by the Platform.

9.1.2 Notification of Fees: The applicable service fees will be displayed to the users at the time of listing tickets for sale or making a purchase. Users agree to pay the service fees as specified on the Platform.

9.2 الرسوم الإضافية

9.2.1 Incurred Costs: In addition to service fees, users may incur additional charges, including but not limited to payment processing fees, shipping fees, or other administrative charges.

9.2.2 Responsibility for Charges: Users are responsible for paying any additional charges that they incur while using the Platform. These charges will be specified during the transaction process.

10. سياسة الخصوصية

10.1 جمع المعلومات الشخصية

10.1.1 Information Collection: The Platform collects personal information from users to facilitate transactions and to provide a personalized user experience. The types of information collected may include contact details, payment information, and other personal data as described in our سياسة الخصوصية.

11. سياسة ملفات تعريف الارتباط

11.1 Cookie Policy Document: The Platform employs cookies to enhance user experience and facilitate improved service delivery. Comprehensive details regarding the use of cookies can be found in our سياسة ملفات تعريف الارتباط.

12. روابط وخدمات الطرف الثالث

12.1 مواقع الطرف الثالث

12.1.1 Linking to External Sites: The Platform may contain links to third-party websites that are not owned or controlled by Seatsza Entertainment Llc. These links are provided for user convenience and do not signify endorsement of the third-party websites or their content.

12.1.2 No Liability for Third-Party Content: Seatsza Entertainment Llc does not assume any responsibility or liability for the content, practices, or policies of third-party websites. Users are encouraged to read the terms and conditions and privacy policies of third-party websites before using their services.

13. الملكية الفكرية

13.1 حقوق الطبع والنشر

13.1.1 Protection of Original Content: The Platform contains original content that is protected by copyright laws. This includes, but is not limited to, text, graphics, logos, and multimedia content.

13.1.2 Prohibition on Unauthorized Use: Users are prohibited from using, reproducing, distributing, or creating derivative works based on the copyrighted content available on the Platform without obtaining prior written permission from Seatsza Entertainment Llc or the respective copyright owner.

13.2 العلامات التجارية

13.2.1 Trademark Ownership: All trademarks, service marks, trade names, logos, and trade dress displayed on the Platform are the property of Seatsza Entertainment Llc or their respective owners.

13.2.2 Restrictions on Use: Users may not use, copy, reproduce, or distribute any trademarks found on the Platform without the express written consent of Seatsza Entertainment Llc or the respective trademark owner.

14. تسوية المنازعات

14.1 القانون الحاكم

14.1.1 Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the laws of Delaware, without regard to its conflict of law principles.

14.1.2 Competent Courts: Any disputes arising out of or in connection with the use of the Platform shall be subject to the exclusive jurisdiction of the competent courts in Delaware.

14.2 شرط التحكيم

14.2.1 Agreement to Arbitrate: In the event of any dispute, claim, or controversy arising out of or in relation to these Terms and Conditions, or the breach thereof, the parties agree to settle the dispute through binding arbitration.

14.2.2 Arbitration Process: The arbitration shall be conducted by a single arbitrator appointed in accordance with the rules of the Delaware Arbitration Centre. The arbitration shall take place in Delaware and shall be conducted in English.

14.3 التنازل عن الدعوى الجماعية

14.3.1 Waiver of Class Actions: Users agree that any disputes shall be arbitrated on an individual basis, and not as a class action or other representative action. Users waive their right to participate in a class action against Seatsza Entertainment Llc.

15. تحديد المسؤولية

15.1 حدود المسؤولية

15.1.1 Disclaimer of Liability: Seatsza Entertainment Llc shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from the use of the Platform.

15.1.2 Cap on Liability: To the extent permitted by law, the total liability of Seatsza Entertainment Llc for any claim arising out of or relating to these Terms and Conditions or the use of the Platform shall not exceed the amount paid by the user to Seatsza Entertainment Llc in the twelve months preceding the claim.

15.2 التعويض

15.2.1 User Indemnification: Users agree to indemnify and hold harmless Seatsza Entertainment Llc, its directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or in connection with their use of the Platform or violation of these Terms and Conditions.

16. الضمانات والإقرارات

16.1 إخلاء المسؤولية عن الضمانات

16.1.1 No Warranties: The Platform is provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

16.1.2 No Guarantee of Accuracy: Seatsza Entertainment Llc does not warrant or guarantee the accuracy, reliability, completeness, or timeliness of the content available on the Platform.

16.2 إقرارات المستخدم

16.2.1 Truthful Information: Users represent and warrant that all information provided to the Platform, whether at the time of registration or during any transaction, is true, accurate, and complete.

16.2.2 Compliance with Laws: Users represent and warrant that their use of the Platform will be in compliance with all applicable laws and regulations.

17. السرية

17.1 المعلومات السرية

17.1.1 التعريف: تشير المعلومات السرية إلى أي بيانات أو معلومات، شفهية أو مكتوبة، يتم الإفصاح عنها من قبل شركة سيتسزا للترفيه ذ.م.م للمستخدمين والتي لا يعرفها الجمهور بشكل عام ويدرك المستخدم أنها مملوكة له.

17.1.2 Obligation of Confidentiality: Users are obligated to restrict disclosure of the Confidential Information to employees, agents or third parties as necessary and only for the disclosed purpose.

17.2 الإفصاح عن المعلومات السرية

17.2.1 Permitted Disclosures: Users may disclose Confidential Information if required by law or by any judicial or governmental order or request.

17.2.2 Notice of Disclosure: Users agree to provide Seatsza Entertainment Llc with prompt notice of any such legal or judicial request for disclosure.

18. الأمن

18.1 أمن المنصة 18.1

18.1.1 Security Measures: Seatsza Entertainment Llc implements reasonable security measures to safeguard the Platform and user data against unauthorized access, alteration, disclosure, or destruction.

18.1.2 User Responsibility: Users are responsible for protecting the security of their account credentials and personal information.

18.2 الإبلاغ عن الخروقات الأمنية

18.2.1 الإخطار بالاختراق: في حالة حدوث أي خرق أمني يؤثر على المستخدمين أو على المنصة، يجب على شركة سيتسزا للترفيه ذ.م.م. إخطار المستخدمين المتأثرين والسلطات المختصة على النحو الذي يقتضيه القانون.

18.2.2 User Cooperation: Users agree to cooperate with Seatsza Entertainment Llc in any investigation or remedial actions undertaken to address security breaches.

19. متفرقات

19.1 قابلية الفصل 19.1

19.1.1 Invalid Provisions: If any provision of these Terms and Conditions is found to be invalid or unenforceable under applicable law, such provision shall be modified to the extent necessary to render it valid and enforceable, or deleted, without affecting the remaining provisions.

19.2 التنازل

19.2.1 No Waiver: The failure of Seatsza Entertainment Llc to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision.

19.2.2 Written Waiver: Any waiver of any provision of these Terms and Conditions will be effective only if in writing and signed by Seatsza Entertainment Llc.

20. الكيان المتعاقد

20.1 تحديد هوية الجهة المتعاقدة

20.1.1 Contracting Entity: The contracting entity for these Terms and Conditions is Seatsza Entertainment Llc, a company registered in Delaware.

20.1.2 Address of Record: The registered office of Seatsza Entertainment Llc is 8 The Green STE A Dover, Kent County, DE 19901 United States.

20.2 تفاصيل الاتصال بالجهة المتعاقدة

20.2.1 Contact Details: Users may reach out to Seatsza Entertainment Llc using the following channels for any inquiries or concerns regarding these Terms and Conditions:

Address: 8 The Green STE A Dover, Kent County, DE 19901 United States.

WhatsApp: +44 7732 135895 (Note: Only WhatsApp messages are entertained on this number)

Email: [email protected]

20.2.2 Customer Support: For customer support and assistance, users may communicate through the aforementioned contact details. The Seatsza Entertainment Llc team is committed to addressing your inquiries in a timely manner.

21. اتفاقية المستخدم العالمي

21.1 نطاق الاتفاقية العالمية

21.1.1 International Access: The Platform may be accessed by users globally. Users are responsible for compliance with the laws and regulations of their respective jurisdictions while using the Platform.

21.1.2 الاختلافات الإقليمية: قد لا تتوفر بعض خدمات أو ميزات المنصة في جميع المناطق. تحتفظ شركة سيتسزا إنترتينمنت ذ.م.م بالحق في الحد من توافر المنصة وخدماتها في مناطق معينة.

21.2 أحكام خاصة لبلدان معينة

21.2.1 Local Laws and Regulations: Users from certain countries may be subject to additional terms and conditions due to local laws and regulations. These provisions will be communicated separately, as applicable.

21.2.2 Conflict with Local Laws: In the event of a conflict between these Terms and Conditions and the laws of a user's local jurisdiction, the local laws shall prevail to the extent of the conflict.

22. سياسات البائع

22.1 التزامات البائعين

22.1.1 Accurate Listings: Sellers are obligated to provide accurate and complete information regarding the tickets they list for sale on the Platform.

22.1.2 Compliance with Laws: Sellers must comply with all applicable laws, regulations, and policies of the Platform while listing and selling tickets.

22.2 أنشطة البائعين المحظورة

22.2.1 Misrepresentation: Sellers are prohibited from misrepresenting the tickets they list for sale, including providing false information or selling counterfeit tickets.

22.2.2 Unfair Practices: Sellers must not engage in unfair practices, including price manipulation, false advertising, or any other manipulative practices.

23. سياسات المشتري

23.1 التزامات المشترين

23.1.1 Truthful Information: Buyers are required to provide truthful and accurate information when creating an account and conducting transactions on the Platform.

23.1.2 Compliance with Terms: Buyers must comply with these Terms and Conditions and any other policies or guidelines set forth by Seatsza Entertainment Llc.

23.2 أنشطة المشترين المحظورة

23.2.1 Unauthorized Transactions: Buyers are prohibited from engaging in unauthorized transactions, including attempting to bypass the Platform's payment system or conducting fraudulent transactions.

23.2.2 Abuse of Platform: Buyers must not abuse the Platform by engaging in activities such as harassment, spamming, or attempting to exploit vulnerabilities in the Platform's systems.

24. الفعاليات وحجز التذاكر

24.1 قوائم الأحداث 24.1

24.1.1 Event Information: The Platform provides listings of various events. While we strive to provide accurate and up-to-date information, we cannot guarantee the accuracy of event listings.

24.1.2 Event Changes: Event details may change, and it is the responsibility of users to verify the event details with the official event organizers.

24.2 أوصاف التذاكر 24.2

24.2.1 Ticket Details: Sellers are required to provide detailed descriptions of the tickets they list for sale, including any restrictions or conditions associated with the tickets.

24.2.2 Accuracy of Descriptions: Seatsza Entertainment Llc does not warrant the accuracy of ticket descriptions and users should conduct due diligence before making a purchase.

24.3 تغييرات الأحداث 24.3

24.3.1 Notification of Changes: In the event of changes to event details, Seatsza Entertainment Llc will endeavor to notify users, but cannot guarantee timely notification.

24.3.2 No Liability for Changes: Seatsza Entertainment Llc shall not be liable for any losses or damages arising from changes to event details.

24.4 فئة التذكرة وتخصيصها

24.4.1 الفئة المعادلة أو الأعلى: في حين تهدف شركة Seatsza Entertainment Llc وبائعيها إلى توفير التذاكر في الفئة المحددة التي تم اختيارها وقت الشراء، إلا أنه في بعض الظروف قد يتم توفير التذاكر في فئة معادلة أو أعلى من ذلك دون أي تكلفة إضافية لضمان إتمام الطلب بنجاح.

24.4.2 سياسة عدم تخفيض الدرجة: لن يتم توفير تذاكر من فئة أقل من تلك التي تم شراؤها في الأصل تحت أي ظرف من الظروف، ما لم يوافق المشتري صراحةً على ذلك.

24.4.3 اختلافات التخصيص: قد تختلف مواقع المقاعد والصفوف والمواضع المحددة داخل القسم عن تلك المعروضة أو الموصوفة في وقت الشراء، وذلك حسب التوافر وتخصيص البائع.

25. اتصل بنا

لأي استفسارات أو استفسارات أو استفسارات أو مساعدة، لا تتردد في التواصل معنا من خلال القنوات التالية: