{"id":30490,"date":"2023-09-09T20:14:53","date_gmt":"2023-09-09T18:14:53","guid":{"rendered":"https:\/\/www.seatsza.com\/?page_id=30490"},"modified":"2026-08-14T17:35:53","modified_gmt":"2026-08-14T15:35:53","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.seatsza.com\/fr\/refund-policy\/","title":{"rendered":"REFUND POLICY"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"30490\" class=\"elementor elementor-30490\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ba41d4d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ba41d4d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75afe7b\" data-id=\"75afe7b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ddfebd3 elementor-widget elementor-widget-html\" data-id=\"ddfebd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!doctype html>\n<html lang=\"en\">\n<head>\n<meta charset=\"utf-8\">\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1\">\n<title>Politique de remboursement de SeatsZa<\/title>\n<style>\n:root{--green:#0b6b4f;--green-dark:#07543f;--soft:#edf8f1;--bg:#f5f7f6;--white:#fff;--text:#17332a;--muted:#6f7f79;--line:#dfe6e2;--shadow:0 12px 30px rgba(14,68,51,.07)}\n*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:Inter,Arial,sans-serif;background:var(--bg);color:var(--text)}a{text-decoration:none;color:var(--green)}\n.sz-refund{padding:22px 0 56px}.sz-container{width:min(1180px,calc(100% - 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You may refer to the following trusted sources:<\/p>\n    <ul>\n      <li>Stripe \u2014 secure payment processing for all SeatsZa transactions.<\/li>\n      <li>McAfee Secure \u2014 online security scanning and certification for our website.<\/li>\n      <li>UEFA Official Site \u2014 authoritative source for European football competitions.<\/li>\n    <\/ul>\n  <\/div>\n<\/div>\n\n<div class=\"sz-summary\">This SeatsZa refund policy outlines when users can request a refund, how refund requests are handled, and the obligations of Seatsza Entertainment LLC. Our goal is to maintain a fair and transparent process that protects both fans and our trusted ticket partners.<\/div>\n<\/section>\n\n<div class=\"sz-layout\">\n  <aside class=\"sz-toc\"><h3>On this page<\/h3><a href=\"#s1\">1. Introduction<\/a><a href=\"#s2\">2. Lignes directrices g\u00e9n\u00e9rales<\/a><a href=\"#s3\">3. Conditions de remboursement<\/a><a href=\"#s4\">4. Non-conformit\u00e9 du fournisseur<\/a><a href=\"#s5\">5. Proc\u00e9dure de remboursement<\/a><a href=\"#s6\">6. Limitation des remboursements<\/a><a href=\"#s7\">7. Garanties de transaction<\/a><a href=\"#s8\">8. Nous contacter<\/a><a href=\"#s9\">9. Modifications de la politique de remboursement<\/a><\/aside>\n  <main class=\"sz-content\"><section class=\"sz-card\" id=\"s1\"><h2>1. Introduction<\/h2><h3>1.1 Objectif de la politique<\/h3><p>This refund policy outlines the circumstances under which users can request a refund, the process for requesting a refund, and the obligations of Seatsza Entertainment LLC with regard to processing such refunds. Our goal is to facilitate a fair and transparent process for handling refunds to ensure customer satisfaction and trust.<\/p><h3>1.2 Champ d'application de la politique<\/h3><p>This policy applies to all transactions made through www.seatsza.com, encompassing ticket purchases and related services. It lays down the terms and conditions under which refunds will be issued.<\/p><\/section><section class=\"sz-card\" id=\"s2\"><h2>2. Lignes directrices g\u00e9n\u00e9rales<\/h2><h3>2.1 \u00c9ligibilit\u00e9 de l'utilisateur au remboursement<\/h3><p>Users are eligible for a refund under specific conditions as outlined in this policy, including event cancellations and rescheduling, and vendor non-compliance with the terms of service.<\/p><h3>2.2 Ev\u00e9nements \u00e9ligibles au remboursement<\/h3><p>Refunds are generally applicable to events that are cancelled and not rescheduled, or in cases where the vendor fails to fulfill the order and a replacement of equal or higher category cannot be found.<\/p><\/section><section class=\"sz-card\" id=\"s3\"><h2>3. Conditions de remboursement<\/h2><h3>3.1 Annulation d'un \u00e9v\u00e9nement<\/h3><h3>3.1.1 Remboursement des \u00e9v\u00e9nements annul\u00e9s<\/h3><p>In the event of a cancellation, users are entitled to a refund amounting to 70% of the total amount paid. The refund will be processed as soon as the cancellation is confirmed by the event organizer.<\/p><h3>3.1.2 Remboursements partiels<\/h3><p>In certain cases, partial refunds may be issued at the discretion of Seatsza Entertainment LLC, depending on the specific circumstances surrounding the cancellation.<\/p><h3>3.2 \u00c9v\u00e9nements reprogramm\u00e9s<\/h3><p>We will notify users promptly if an event is rescheduled. Users have the option to retain their tickets for the rescheduled date or request a refund as per the terms outlined in this policy.<\/p><\/section><section class=\"sz-card\" id=\"s4\"><h2>4. Non-conformit\u00e9 du fournisseur<\/h2><h3>4.1 D\u00e9faut d'ex\u00e9cution de la commande par le vendeur<\/h3><p>In cases where the vendor fails to complete the order and we are unable to find a replacement of equal or higher category, the user will be entitled to a refund as per the terms outlined in this policy.<\/p><h3>4.2 Commandes de remplacement<\/h3><p>If the vendor fails to fulfill the initial order, we will endeavor to find a replacement of equal or higher category. If a replacement cannot be found, the user is eligible for a refund as detailed in this policy.<\/p><\/section><section class=\"sz-card\" id=\"s5\"><h2>5. Proc\u00e9dure de remboursement<\/h2><h3>5.1 Demande de remboursement<\/h3><p>Users can initiate a refund request by logging into their account on www.seatsza.com and navigating to the respective order in their order history. Follow the instructions outlined on the website to submit your refund request. Alternatively, users can contact our customer support via email or WhatsApp for assistance with initiating a refund.<\/p><h3>5.2 D\u00e9lai de remboursement<\/h3><p>Upon approval, refunds will be processed within a standard timeframe of 14 working days. Please note that the duration might vary depending upon the payment method used during the initial transaction.<\/p><h3>5.3 M\u00e9thode de remboursement<\/h3><p>Refunds will be credited back to the original payment method used during the transaction. In case of any issues or delays, users are encouraged to get in touch with our customer support for assistance.<\/p><\/section><section class=\"sz-card\" id=\"s6\"><h2>6. Limitation des remboursements<\/h2><h3>6.1 Circonstances non remboursables<\/h3><p>Aucun remboursement ne sera effectu\u00e9 dans les cas suivants :<\/p><ul><li>Si l'\u00e9v\u00e9nement est report\u00e9 et non annul\u00e9.<\/li><li>Si l'utilisateur souhaite annuler la commande apr\u00e8s l'achat.<\/li><li>En cas de modification ou de changement des d\u00e9tails de l'\u00e9v\u00e9nement, sauf en cas d'annulation.<\/li><\/ul><h3>6.2 Annulation de la commande par l'acheteur<\/h3><p>Once the purchase is completed, the order cannot be cancelled by the buyer under any circumstances. Users are urged to review their orders carefully before completing the purchase.<\/p><\/section><section class=\"sz-card\" id=\"s7\"><h2>7. Garanties de transaction<\/h2><h3>7.1 Garanties de la plate-forme<\/h3><p>The Platform offers specific guarantees to protect the interests of both buyers and sellers. These guarantees are designed to foster a secure and reliable marketplace for ticket transactions.<\/p><h3>7.2 Modification ou suppression des garanties<\/h3><p>Seatsza Entertainment LLC reserves the right to modify or discontinue the transaction guarantees at any time at its sole discretion. Any changes will be communicated through updates to this policy on our website.<\/p><\/section><section class=\"sz-card\" id=\"s8\"><h2>8. Nous contacter<\/h2><h3>8.1 Demandes de remboursement<\/h3><p>For any queries or concerns regarding the refund process, users can reach out to our customer support through the following channels:<\/p><p>Courriel : info@seatsza.com<\/p><p>WhatsApp: +44 7732 135895<\/p><h3>8.2 Coordonn\u00e9es<\/h3><p>Notre adresse postale officielle pour la correspondance est la suivante<\/p><p>8 The Green STE A, Dover, KENT COUNTY, DE 19901, \u00c9tats-Unis<\/p><\/section><section class=\"sz-card\" id=\"s9\"><h2>9. Modifications de la politique de remboursement<\/h2><h3>9.1 Mises \u00e0 jour et modifications<\/h3><p>We reserve the right to amend this refund policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.<\/p><h3>9.2 Acceptation des modifications<\/h3><p>By continuing to use our services after the policy updates have been made, you acknowledge and agree to the updated terms.<\/p><\/section><\/main>\n<\/div>\n\n<\/div><\/div>\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ff6a70 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ff6a70\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cf49322\" data-id=\"cf49322\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0204ffd elementor-widget elementor-widget-html\" data-id=\"0204ffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"RefundPolicy\",\n    \"name\": \"SeatsZa Refund Policy\",\n    \"url\": \"https:\\\/\\\/www.seatsza.com\\\/refund-policy\\\/\",\n    \"inLanguage\": \"en\",\n    \"description\": \"The SeatsZa Refund Policy explains refund eligibility, event cancellation rules, rescheduled events, vendor non-compliance, refund requests, processing times, limitations, and payment methods for all transactions on SeatsZa.\",\n    \"datePublished\": \"2023-09-01\",\n    \"dateModified\": \"2023-09-01\",\n    \"publisher\": {\n        \"@type\": \"Organization\",\n        \"name\": \"Seatsza Entertainment LLC\",\n        \"url\": \"https:\\\/\\\/www.seatsza.com\",\n        \"logo\": {\n            \"@type\": \"ImageObject\",\n            \"url\": \"https:\\\/\\\/www.seatsza.com\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/logo-e1768496902272.png\"\n        },\n        \"address\": {\n            \"@type\": \"PostalAddress\",\n            \"streetAddress\": \"8 The Green STE A\",\n            \"addressLocality\": \"Dover\",\n            \"addressRegion\": \"DE\",\n            \"postalCode\": \"19901\",\n            \"addressCountry\": \"US\"\n        },\n        \"contactPoint\": {\n            \"@type\": \"ContactPoint\",\n            \"contactType\": \"Customer Support\",\n            \"email\": \"info@seatsza.com\",\n            \"telephone\": \"+447563796604\"\n        }\n    },\n    \"mainEntityOfPage\": {\n        \"@type\": \"WebPage\",\n        \"@id\": \"https:\\\/\\\/www.seatsza.com\\\/refund-policy\\\/\"\n    }\n}<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>SeatsZa Refund Policy LEGAL &#038; REFUNDS SeatsZa Refund Policy Effective date: 1st September 2023 SeatsZa Refund Policy \u2013 Football Ticket Cancellations and Guarantees Helpful SeatsZa Resources Learn more about who we are on our About SeatsZa page. Browse all upcoming football events available on our marketplace. 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