{"id":30490,"date":"2023-09-09T20:14:53","date_gmt":"2023-09-09T18:14:53","guid":{"rendered":"https:\/\/www.seatsza.com\/?page_id=30490"},"modified":"2026-08-14T17:35:53","modified_gmt":"2026-08-14T15:35:53","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.seatsza.com\/es\/refund-policy\/","title":{"rendered":"REFUND POLICY"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"30490\" class=\"elementor elementor-30490\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ba41d4d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ba41d4d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75afe7b\" data-id=\"75afe7b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ddfebd3 elementor-widget elementor-widget-html\" data-id=\"ddfebd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!doctype html>\n<html lang=\"en\">\n<head>\n<meta charset=\"utf-8\">\n<meta name=\"viewport\" content=\"width=device-width,initial-scale=1\">\n<title>Pol\u00edtica de reembolso de SeatsZa<\/title>\n<style>\n:root{--green:#0b6b4f;--green-dark:#07543f;--soft:#edf8f1;--bg:#f5f7f6;--white:#fff;--text:#17332a;--muted:#6f7f79;--line:#dfe6e2;--shadow:0 12px 30px rgba(14,68,51,.07)}\n*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:Inter,Arial,sans-serif;background:var(--bg);color:var(--text)}a{text-decoration:none;color:var(--green)}\n.sz-refund{padding:22px 0 56px}.sz-container{width:min(1180px,calc(100% - 32px));margin:auto}\n.sz-hero{background:linear-gradient(135deg,#f7fcf9,#eaf7ef);border:1px solid #d8eadf;border-radius:24px;padding:38px 42px;box-shadow:var(--shadow)}\n.sz-kicker{display:inline-flex;padding:7px 11px;border-radius:999px;background:var(--soft);color:var(--green);font-size:11px;font-weight:900;letter-spacing:.08em;margin-bottom:14px}\n.sz-hero h1{margin:0 0 10px;font-size:clamp(38px,5vw,54px);letter-spacing:-2px}.sz-date{font-size:13px;font-weight:800;color:var(--green);margin-bottom:12px}\n.sz-hero h2{font-size:21px;margin:0 0 12px}.sz-hero p{max-width:900px;margin:0;color:var(--muted);font-size:14px;line-height:1.7}\n.sz-links{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:20px}.sz-linkbox{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px}\n.sz-linkbox h3{margin:0 0 8px;font-size:15px}.sz-linkbox p,.sz-linkbox li{color:#596b64;font-size:12.5px;line-height:1.6}.sz-linkbox ul{margin:0;padding-left:18px}\n.sz-summary{margin-top:18px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px;color:#596b64;font-size:13px;line-height:1.7}\n.sz-layout{display:grid;grid-template-columns:250px minmax(0,1fr);gap:24px;padding-top:28px;align-items:start}.sz-toc{position:sticky;top:24px;background:#fff;border:1px solid var(--line);border-radius:17px;padding:18px;box-shadow:0 8px 24px rgba(18,65,50,.04)}\n.sz-toc h3{margin:0 0 11px;font-size:14px}.sz-toc a{display:block;padding:8px 0;color:#596b64;font-size:12.5px;font-weight:700;border-bottom:1px solid #f0f3f1}.sz-toc a:last-child{border-bottom:0}\n.sz-content{display:grid;gap:16px}.sz-card{background:#fff;border:1px solid var(--line);border-radius:18px;padding:24px;box-shadow:0 8px 24px rgba(18,65,50,.04)}\n.sz-card h2{margin:0 0 14px;font-size:25px;letter-spacing:-.6px}.sz-card h3{margin:19px 0 8px;font-size:16px}.sz-card p,.sz-card li{color:#596b64;font-size:13.5px;line-height:1.75}.sz-card p{margin:0 0 10px}.sz-card ul{margin:8px 0 0;padding-left:20px}.sz-card li+li{margin-top:5px}\n.sz-card:nth-of-type(3){border-color:#d7eadf}.sz-card:nth-of-type(6){border-color:#eadede}\n@media(max-width:900px){.sz-layout{grid-template-columns:1fr}.sz-toc{position:static}}@media(max-width:650px){.sz-refund{padding-top:12px}.sz-hero{padding:28px 22px}.sz-links{grid-template-columns:1fr}.sz-card{padding:20px}}\n<\/style>\n<\/head>\n<body data-rsssl=1>\n<div class=\"sz-refund\"><div class=\"sz-container\">\n\n<section class=\"sz-hero\">\n<span class=\"sz-kicker\">LEGAL & REFUNDS<\/span>\n<h1>Pol\u00edtica de reembolso de SeatsZa<\/h1>\n<div class=\"sz-date\">Effective date: 1st September 2023<\/div>\n<h2>SeatsZa Refund Policy \u2013 Football Ticket Cancellations and Guarantees<\/h2>\n\n<div class=\"sz-links\">\n  <div class=\"sz-linkbox\">\n    <h3>Recursos \u00fatiles de AsientosZa<\/h3>\n    <ul>\n      <li>M\u00e1s informaci\u00f3n sobre qui\u00e9nes somos en nuestra <a href=\"\/about-seatsza\/\">Acerca de SeatsZa<\/a> p\u00e1gina.<\/li>\n      <li>Browse all upcoming football events available on our marketplace.<\/li>\n      <li>Los vendedores profesionales pueden unirse a nuestro <a href=\"\/ticket-brokers\/\">Corredores de entradas<\/a> program to list and manage their tickets securely.<\/li>\n      <li>Para las preguntas m\u00e1s frecuentes sobre pedidos, entregas y pol\u00edticas, visite nuestro <a href=\"\/faq\/\">AsientosZa FAQ<\/a>.<\/li>\n      <li>Para conocer las condiciones legales aplicables a todos los pedidos, consulte nuestro <a href=\"\/terms-and-conditions\/\">T\u00e9rminos y condiciones<\/a>.<\/li>\n    <\/ul>\n  <\/div>\n\n  <div class=\"sz-linkbox\">\n    <h3>Fuentes externas de confianza<\/h3>\n    <p>SeatsZa uses industry-leading tools and services to protect your payments, secure your data, and ensure safe ticket transactions. You may refer to the following trusted sources:<\/p>\n    <ul>\n      <li>Stripe \u2014 secure payment processing for all SeatsZa transactions.<\/li>\n      <li>McAfee Secure \u2014 online security scanning and certification for our website.<\/li>\n      <li>UEFA Official Site \u2014 authoritative source for European football competitions.<\/li>\n    <\/ul>\n  <\/div>\n<\/div>\n\n<div class=\"sz-summary\">This SeatsZa refund policy outlines when users can request a refund, how refund requests are handled, and the obligations of Seatsza Entertainment LLC. Our goal is to maintain a fair and transparent process that protects both fans and our trusted ticket partners.<\/div>\n<\/section>\n\n<div class=\"sz-layout\">\n  <aside class=\"sz-toc\"><h3>On this page<\/h3><a href=\"#s1\">1. Introducci\u00f3n<\/a><a href=\"#s2\">2. Directrices generales<\/a><a href=\"#s3\">3. Condiciones de devoluci\u00f3n<\/a><a href=\"#s4\">4. Incumplimiento del proveedor<\/a><a href=\"#s5\">5. Proceso de reembolso<\/a><a href=\"#s6\">6. Limitaciones de las devoluciones<\/a><a href=\"#s7\">7. Garant\u00edas de las transacciones<\/a><a href=\"#s8\">8. Contacto<\/a><a href=\"#s9\">9. Modificaciones de la pol\u00edtica de reembolsos<\/a><\/aside>\n  <main class=\"sz-content\"><section class=\"sz-card\" id=\"s1\"><h2>1. Introducci\u00f3n<\/h2><h3>1.1 Objetivo de la pol\u00edtica<\/h3><p>This refund policy outlines the circumstances under which users can request a refund, the process for requesting a refund, and the obligations of Seatsza Entertainment LLC with regard to processing such refunds. Our goal is to facilitate a fair and transparent process for handling refunds to ensure customer satisfaction and trust.<\/p><h3>1.2 \u00c1mbito de aplicaci\u00f3n<\/h3><p>This policy applies to all transactions made through www.seatsza.com, encompassing ticket purchases and related services. It lays down the terms and conditions under which refunds will be issued.<\/p><\/section><section class=\"sz-card\" id=\"s2\"><h2>2. Directrices generales<\/h2><h3>2.1 Derecho a reembolso de los usuarios<\/h3><p>Users are eligible for a refund under specific conditions as outlined in this policy, including event cancellations and rescheduling, and vendor non-compliance with the terms of service.<\/p><h3>2.2 Eventos susceptibles de reembolso<\/h3><p>Refunds are generally applicable to events that are cancelled and not rescheduled, or in cases where the vendor fails to fulfill the order and a replacement of equal or higher category cannot be found.<\/p><\/section><section class=\"sz-card\" id=\"s3\"><h2>3. Condiciones de devoluci\u00f3n<\/h2><h3>3.1 Cancelaci\u00f3n de actos<\/h3><h3>3.1.1 Reembolso por eventos cancelados<\/h3><p>In the event of a cancellation, users are entitled to a refund amounting to 70% of the total amount paid. The refund will be processed as soon as the cancellation is confirmed by the event organizer.<\/p><h3>3.1.2 Reembolsos parciales<\/h3><p>In certain cases, partial refunds may be issued at the discretion of Seatsza Entertainment LLC, depending on the specific circumstances surrounding the cancellation.<\/p><h3>3.2 Eventos reprogramados<\/h3><p>We will notify users promptly if an event is rescheduled. Users have the option to retain their tickets for the rescheduled date or request a refund as per the terms outlined in this policy.<\/p><\/section><section class=\"sz-card\" id=\"s4\"><h2>4. Incumplimiento del proveedor<\/h2><h3>4.1 Incumplimiento del pedido por parte del vendedor<\/h3><p>In cases where the vendor fails to complete the order and we are unable to find a replacement of equal or higher category, the user will be entitled to a refund as per the terms outlined in this policy.<\/p><h3>4.2 \u00d3rdenes de sustituci\u00f3n<\/h3><p>If the vendor fails to fulfill the initial order, we will endeavor to find a replacement of equal or higher category. If a replacement cannot be found, the user is eligible for a refund as detailed in this policy.<\/p><\/section><section class=\"sz-card\" id=\"s5\"><h2>5. Proceso de reembolso<\/h2><h3>5.1 Solicitud de reembolso<\/h3><p>Users can initiate a refund request by logging into their account on www.seatsza.com and navigating to the respective order in their order history. Follow the instructions outlined on the website to submit your refund request. Alternatively, users can contact our customer support via email or WhatsApp for assistance with initiating a refund.<\/p><h3>5.2 Plazos de devoluci\u00f3n<\/h3><p>Upon approval, refunds will be processed within a standard timeframe of 14 working days. Please note that the duration might vary depending upon the payment method used during the initial transaction.<\/p><h3>5.3 M\u00e9todo de reembolso<\/h3><p>Refunds will be credited back to the original payment method used during the transaction. In case of any issues or delays, users are encouraged to get in touch with our customer support for assistance.<\/p><\/section><section class=\"sz-card\" id=\"s6\"><h2>6. Limitaciones de las devoluciones<\/h2><h3>6.1 Circunstancias no reembolsables<\/h3><p>No se efectuar\u00e1n reembolsos en las siguientes circunstancias:<\/p><ul><li>Si el evento se reprograma y no se cancela.<\/li><li>Si el usuario desea cancelar el pedido una vez finalizada la compra.<\/li><li>En caso de cualquier alteraci\u00f3n o cambio en los detalles del evento, salvo cancelaci\u00f3n.<\/li><\/ul><h3>6.2 Anulaci\u00f3n del pedido por el Comprador<\/h3><p>Once the purchase is completed, the order cannot be cancelled by the buyer under any circumstances. Users are urged to review their orders carefully before completing the purchase.<\/p><\/section><section class=\"sz-card\" id=\"s7\"><h2>7. Garant\u00edas de las transacciones<\/h2><h3>7.1 Garant\u00edas de la plataforma<\/h3><p>The Platform offers specific guarantees to protect the interests of both buyers and sellers. These guarantees are designed to foster a secure and reliable marketplace for ticket transactions.<\/p><h3>7.2 Modificaci\u00f3n o supresi\u00f3n de las garant\u00edas<\/h3><p>Seatsza Entertainment LLC reserves the right to modify or discontinue the transaction guarantees at any time at its sole discretion. Any changes will be communicated through updates to this policy on our website.<\/p><\/section><section class=\"sz-card\" id=\"s8\"><h2>8. Contacto<\/h2><h3>8.1 Solicitud de reembolso<\/h3><p>For any queries or concerns regarding the refund process, users can reach out to our customer support through the following channels:<\/p><p>Correo electr\u00f3nico: info@seatsza.com<\/p><p>WhatsApp: +44 7732 135895<\/p><h3>8.2 Datos de contacto<\/h3><p>Nuestra direcci\u00f3n postal oficial para la correspondencia es:<\/p><p>8 The Green STE A, Dover, KENT COUNTY, DE 19901, Estados Unidos<\/p><\/section><section class=\"sz-card\" id=\"s9\"><h2>9. Modificaciones de la pol\u00edtica de reembolsos<\/h2><h3>9.1 Actualizaciones y cambios<\/h3><p>We reserve the right to amend this refund policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.<\/p><h3>9.2 Aceptaci\u00f3n de cambios<\/h3><p>By continuing to use our services after the policy updates have been made, you acknowledge and agree to the updated terms.<\/p><\/section><\/main>\n<\/div>\n\n<\/div><\/div>\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ff6a70 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ff6a70\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cf49322\" data-id=\"cf49322\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0204ffd elementor-widget elementor-widget-html\" data-id=\"0204ffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"RefundPolicy\",\n    \"name\": \"SeatsZa Refund Policy\",\n    \"url\": \"https:\\\/\\\/www.seatsza.com\\\/refund-policy\\\/\",\n    \"inLanguage\": \"en\",\n    \"description\": \"The SeatsZa Refund Policy explains refund eligibility, event cancellation rules, rescheduled events, vendor non-compliance, refund requests, processing times, limitations, and payment methods for all transactions on SeatsZa.\",\n    \"datePublished\": \"2023-09-01\",\n    \"dateModified\": \"2023-09-01\",\n    \"publisher\": {\n        \"@type\": \"Organization\",\n        \"name\": \"Seatsza Entertainment LLC\",\n        \"url\": \"https:\\\/\\\/www.seatsza.com\",\n        \"logo\": {\n            \"@type\": \"ImageObject\",\n            \"url\": \"https:\\\/\\\/www.seatsza.com\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/logo-e1768496902272.png\"\n        },\n        \"address\": {\n            \"@type\": \"PostalAddress\",\n            \"streetAddress\": \"8 The Green STE A\",\n            \"addressLocality\": \"Dover\",\n            \"addressRegion\": \"DE\",\n            \"postalCode\": \"19901\",\n            \"addressCountry\": \"US\"\n        },\n        \"contactPoint\": {\n            \"@type\": \"ContactPoint\",\n            \"contactType\": \"Customer Support\",\n            \"email\": \"info@seatsza.com\",\n            \"telephone\": \"+447563796604\"\n        }\n    },\n    \"mainEntityOfPage\": {\n        \"@type\": \"WebPage\",\n        \"@id\": \"https:\\\/\\\/www.seatsza.com\\\/refund-policy\\\/\"\n    }\n}<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>SeatsZa Refund Policy LEGAL &#038; REFUNDS SeatsZa Refund Policy Effective date: 1st September 2023 SeatsZa Refund Policy \u2013 Football Ticket Cancellations and Guarantees Helpful SeatsZa Resources Learn more about who we are on our About SeatsZa page. Browse all upcoming football events available on our marketplace. Professional sellers can join our Ticket Brokers program to [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30490","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.seatsza.com\/es\/wp-json\/wp\/v2\/pages\/30490","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.seatsza.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.seatsza.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.seatsza.com\/es\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.seatsza.com\/es\/wp-json\/wp\/v2\/comments?post=30490"}],"version-history":[{"count":3,"href":"https:\/\/www.seatsza.com\/es\/wp-json\/wp\/v2\/pages\/30490\/revisions"}],"predecessor-version":[{"id":41598,"href":"https:\/\/www.seatsza.com\/es\/wp-json\/wp\/v2\/pages\/30490\/revisions\/41598"}],"wp:attachment":[{"href":"https:\/\/www.seatsza.com\/es\/wp-json\/wp\/v2\/media?parent=30490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}