SeatsZa Erstattungsrichtlinie<\/title>\n<style>\n:root{--green:#0b6b4f;--green-dark:#07543f;--soft:#edf8f1;--bg:#f5f7f6;--white:#fff;--text:#17332a;--muted:#6f7f79;--line:#dfe6e2;--shadow:0 12px 30px rgba(14,68,51,.07)}\n*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:Inter,Arial,sans-serif;background:var(--bg);color:var(--text)}a{text-decoration:none;color:var(--green)}\n.sz-refund{padding:22px 0 56px}.sz-container{width:min(1180px,calc(100% - 32px));margin:auto}\n.sz-hero{background:linear-gradient(135deg,#f7fcf9,#eaf7ef);border:1px solid #d8eadf;border-radius:24px;padding:38px 42px;box-shadow:var(--shadow)}\n.sz-kicker{display:inline-flex;padding:7px 11px;border-radius:999px;background:var(--soft);color:var(--green);font-size:11px;font-weight:900;letter-spacing:.08em;margin-bottom:14px}\n.sz-hero h1{margin:0 0 10px;font-size:clamp(38px,5vw,54px);letter-spacing:-2px}.sz-date{font-size:13px;font-weight:800;color:var(--green);margin-bottom:12px}\n.sz-hero h2{font-size:21px;margin:0 0 12px}.sz-hero p{max-width:900px;margin:0;color:var(--muted);font-size:14px;line-height:1.7}\n.sz-links{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:20px}.sz-linkbox{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px}\n.sz-linkbox h3{margin:0 0 8px;font-size:15px}.sz-linkbox p,.sz-linkbox li{color:#596b64;font-size:12.5px;line-height:1.6}.sz-linkbox ul{margin:0;padding-left:18px}\n.sz-summary{margin-top:18px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px;color:#596b64;font-size:13px;line-height:1.7}\n.sz-layout{display:grid;grid-template-columns:250px minmax(0,1fr);gap:24px;padding-top:28px;align-items:start}.sz-toc{position:sticky;top:24px;background:#fff;border:1px solid var(--line);border-radius:17px;padding:18px;box-shadow:0 8px 24px rgba(18,65,50,.04)}\n.sz-toc h3{margin:0 0 11px;font-size:14px}.sz-toc a{display:block;padding:8px 0;color:#596b64;font-size:12.5px;font-weight:700;border-bottom:1px solid #f0f3f1}.sz-toc a:last-child{border-bottom:0}\n.sz-content{display:grid;gap:16px}.sz-card{background:#fff;border:1px solid var(--line);border-radius:18px;padding:24px;box-shadow:0 8px 24px rgba(18,65,50,.04)}\n.sz-card h2{margin:0 0 14px;font-size:25px;letter-spacing:-.6px}.sz-card h3{margin:19px 0 8px;font-size:16px}.sz-card p,.sz-card li{color:#596b64;font-size:13.5px;line-height:1.75}.sz-card p{margin:0 0 10px}.sz-card ul{margin:8px 0 0;padding-left:20px}.sz-card li+li{margin-top:5px}\n.sz-card:nth-of-type(3){border-color:#d7eadf}.sz-card:nth-of-type(6){border-color:#eadede}\n@media(max-width:900px){.sz-layout{grid-template-columns:1fr}.sz-toc{position:static}}@media(max-width:650px){.sz-refund{padding-top:12px}.sz-hero{padding:28px 22px}.sz-links{grid-template-columns:1fr}.sz-card{padding:20px}}\n<\/style>\n<\/head>\n<body data-rsssl=1>\n<div class=\"sz-refund\"><div class=\"sz-container\">\n\n<section class=\"sz-hero\">\n<span class=\"sz-kicker\">LEGAL & REFUNDS<\/span>\n<h1>SeatsZa Erstattungsrichtlinie<\/h1>\n<div class=\"sz-date\">Effective date: 1st September 2023<\/div>\n<h2>SeatsZa Refund Policy \u2013 Football Ticket Cancellations and Guarantees<\/h2>\n\n<div class=\"sz-links\">\n <div class=\"sz-linkbox\">\n <h3>Hilfreiche SeatsZa-Ressourcen<\/h3>\n <ul>\n <li>Erfahren Sie mehr dar\u00fcber, wer wir sind, auf unserer <a href=\"\/about-seatsza\/\">\u00dcber SeatsZa<\/a> Seite.<\/li>\n <li>Browse all upcoming football events available on our marketplace.<\/li>\n <li>Professionelle Verk\u00e4ufer k\u00f6nnen sich unserem <a href=\"\/ticket-brokers\/\">Ticket-Broker<\/a> program to list and manage their tickets securely.<\/li>\n <li>F\u00fcr allgemeine Fragen zu Bestellungen, Lieferung und Richtlinien besuchen Sie bitte unsere <a href=\"\/faq\/\">SitzeZa FAQ<\/a>.<\/li>\n <li>Die f\u00fcr alle Bestellungen geltenden gesetzlichen Bestimmungen finden Sie in unserem <a href=\"\/terms-and-conditions\/\">Allgemeine Gesch\u00e4ftsbedingungen<\/a>.<\/li>\n <\/ul>\n <\/div>\n\n <div class=\"sz-linkbox\">\n <h3>Externe vertrauensw\u00fcrdige Quellen<\/h3>\n <p>SeatsZa uses industry-leading tools and services to protect your payments, secure your data, and ensure safe ticket transactions. You may refer to the following trusted sources:<\/p>\n <ul>\n <li>Stripe \u2014 secure payment processing for all SeatsZa transactions.<\/li>\n <li>McAfee Secure \u2014 online security scanning and certification for our website.<\/li>\n <li>UEFA Official Site \u2014 authoritative source for European football competitions.<\/li>\n <\/ul>\n <\/div>\n<\/div>\n\n<div class=\"sz-summary\">This SeatsZa refund policy outlines when users can request a refund, how refund requests are handled, and the obligations of Seatsza Entertainment LLC. Our goal is to maintain a fair and transparent process that protects both fans and our trusted ticket partners.<\/div>\n<\/section>\n\n<div class=\"sz-layout\">\n <aside class=\"sz-toc\"><h3>On this page<\/h3><a href=\"#s1\">1. Einleitung<\/a><a href=\"#s2\">2. Allgemeine Leitlinien<\/a><a href=\"#s3\">3. Bedingungen f\u00fcr die Erstattung<\/a><a href=\"#s4\">4. Nichteinhaltung der Vorschriften durch den Lieferanten<\/a><a href=\"#s5\">5. Erstattungsprozess<\/a><a href=\"#s6\">6. Beschr\u00e4nkungen f\u00fcr Erstattungen<\/a><a href=\"#s7\">7. Transaktionsgarantien<\/a><a href=\"#s8\">8. Kontakt<\/a><a href=\"#s9\">9. \u00c4nderungen der Erstattungspolitik<\/a><\/aside>\n <main class=\"sz-content\"><section class=\"sz-card\" id=\"s1\"><h2>1. Einleitung<\/h2><h3>1.1 Zweck der Politik<\/h3><p>This refund policy outlines the circumstances under which users can request a refund, the process for requesting a refund, and the obligations of Seatsza Entertainment LLC with regard to processing such refunds. Our goal is to facilitate a fair and transparent process for handling refunds to ensure customer satisfaction and trust.<\/p><h3>1.2 Geltungsbereich der Politik<\/h3><p>This policy applies to all transactions made through www.seatsza.com, encompassing ticket purchases and related services. It lays down the terms and conditions under which refunds will be issued.<\/p><\/section><section class=\"sz-card\" id=\"s2\"><h2>2. Allgemeine Leitlinien<\/h2><h3>2.1 Anspruch des Nutzers auf R\u00fcckerstattung<\/h3><p>Users are eligible for a refund under specific conditions as outlined in this policy, including event cancellations and rescheduling, and vendor non-compliance with the terms of service.<\/p><h3>2.2 Erstattungsf\u00e4hige Ereignisse<\/h3><p>Refunds are generally applicable to events that are cancelled and not rescheduled, or in cases where the vendor fails to fulfill the order and a replacement of equal or higher category cannot be found.<\/p><\/section><section class=\"sz-card\" id=\"s3\"><h2>3. Bedingungen f\u00fcr die Erstattung<\/h2><h3>3.1 Absage der Veranstaltung<\/h3><h3>3.1.1 R\u00fcckerstattung f\u00fcr abgesagte Veranstaltungen<\/h3><p>In the event of a cancellation, users are entitled to a refund amounting to 70% of the total amount paid. The refund will be processed as soon as the cancellation is confirmed by the event organizer.<\/p><h3>3.1.2 Teilweise Erstattungen<\/h3><p>In certain cases, partial refunds may be issued at the discretion of Seatsza Entertainment LLC, depending on the specific circumstances surrounding the cancellation.<\/p><h3>3.2 Verschobene Ereignisse<\/h3><p>We will notify users promptly if an event is rescheduled. Users have the option to retain their tickets for the rescheduled date or request a refund as per the terms outlined in this policy.<\/p><\/section><section class=\"sz-card\" id=\"s4\"><h2>4. Nichteinhaltung der Vorschriften durch den Lieferanten<\/h2><h3>4.1 Nichterf\u00fcllung der Bestellung durch den Verk\u00e4ufer<\/h3><p>In cases where the vendor fails to complete the order and we are unable to find a replacement of equal or higher category, the user will be entitled to a refund as per the terms outlined in this policy.<\/p><h3>4.2 Ersatzbestellungen<\/h3><p>If the vendor fails to fulfill the initial order, we will endeavor to find a replacement of equal or higher category. If a replacement cannot be found, the user is eligible for a refund as detailed in this policy.<\/p><\/section><section class=\"sz-card\" id=\"s5\"><h2>5. Erstattungsprozess<\/h2><h3>5.1 Antrag auf R\u00fcckerstattung<\/h3><p>Users can initiate a refund request by logging into their account on www.seatsza.com and navigating to the respective order in their order history. Follow the instructions outlined on the website to submit your refund request. Alternatively, users can contact our customer support via email or WhatsApp for assistance with initiating a refund.<\/p><h3>5.2 Zeitrahmen f\u00fcr die Erstattung<\/h3><p>Upon approval, refunds will be processed within a standard timeframe of 14 working days. Please note that the duration might vary depending upon the payment method used during the initial transaction.<\/p><h3>5.3 Erstattungsmethode<\/h3><p>Refunds will be credited back to the original payment method used during the transaction. In case of any issues or delays, users are encouraged to get in touch with our customer support for assistance.<\/p><\/section><section class=\"sz-card\" id=\"s6\"><h2>6. Beschr\u00e4nkungen f\u00fcr Erstattungen<\/h2><h3>6.1 Nicht erstattungsf\u00e4hige Sachverhalte<\/h3><p>Unter den folgenden Umst\u00e4nden werden keine Erstattungen gew\u00e4hrt:<\/p><ul><li>Wenn das Ereignis nicht abgesagt, sondern verschoben wird.<\/li><li>Wenn der Nutzer die Bestellung nach Abschluss des Kaufs stornieren m\u00f6chte.<\/li><li>Im Falle von \u00c4nderungen oder Erg\u00e4nzungen der Veranstaltungsdaten, mit Ausnahme von Stornierungen.<\/li><\/ul><h3>6.2 Stornierung der Bestellung durch den K\u00e4ufer<\/h3><p>Once the purchase is completed, the order cannot be cancelled by the buyer under any circumstances. Users are urged to review their orders carefully before completing the purchase.<\/p><\/section><section class=\"sz-card\" id=\"s7\"><h2>7. Transaktionsgarantien<\/h2><h3>7.1 Plattform-Garantien<\/h3><p>The Platform offers specific guarantees to protect the interests of both buyers and sellers. These guarantees are designed to foster a secure and reliable marketplace for ticket transactions.<\/p><h3>7.2 \u00c4nderung oder Abschaffung von Garantien<\/h3><p>Seatsza Entertainment LLC reserves the right to modify or discontinue the transaction guarantees at any time at its sole discretion. Any changes will be communicated through updates to this policy on our website.<\/p><\/section><section class=\"sz-card\" id=\"s8\"><h2>8. Kontakt<\/h2><h3>8.1 Anfragen zur Erstattung<\/h3><p>For any queries or concerns regarding the refund process, users can reach out to our customer support through the following channels:<\/p><p>E-Mail: info@seatsza.com<\/p><p>WhatsApp: +44 7732 135895<\/p><h3>8.2 Kontaktinformationen<\/h3><p>Unsere offizielle Postanschrift f\u00fcr den Schriftverkehr ist:<\/p><p>8 The Green STE A, Dover, KENT COUNTY, DE 19901, Vereinigte Staaten<\/p><\/section><section class=\"sz-card\" id=\"s9\"><h2>9. \u00c4nderungen der Erstattungspolitik<\/h2><h3>9.1 Aktualisierungen und \u00c4nderungen<\/h3><p>We reserve the right to amend this refund policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.<\/p><h3>9.2 Annahme von \u00c4nderungen<\/h3><p>By continuing to use our services after the policy updates have been made, you acknowledge and agree to the updated terms.<\/p><\/section><\/main>\n<\/div>\n\n<\/div><\/div>\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ff6a70 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ff6a70\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cf49322\" data-id=\"cf49322\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0204ffd elementor-widget elementor-widget-html\" data-id=\"0204ffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"application\/ld+json\">{\n \"@context\": \"https:\\\/\\\/schema.org\",\n \"@type\": \"RefundPolicy\",\n \"name\": \"SeatsZa Refund Policy\",\n \"url\": \"https:\\\/\\\/www.seatsza.com\\\/refund-policy\\\/\",\n \"inLanguage\": \"en\",\n \"description\": \"The SeatsZa Refund Policy explains refund eligibility, event cancellation rules, rescheduled events, vendor non-compliance, refund requests, processing times, limitations, and payment methods for all transactions on SeatsZa.\",\n \"datePublished\": \"2023-09-01\",\n \"dateModified\": \"2023-09-01\",\n \"publisher\": {\n \"@type\": \"Organization\",\n \"name\": \"Seatsza Entertainment LLC\",\n \"url\": \"https:\\\/\\\/www.seatsza.com\",\n \"logo\": {\n \"@type\": \"ImageObject\",\n \"url\": \"https:\\\/\\\/www.seatsza.com\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/logo-e1768496902272.png\"\n },\n \"address\": {\n \"@type\": \"PostalAddress\",\n \"streetAddress\": \"8 The Green STE A\",\n \"addressLocality\": \"Dover\",\n \"addressRegion\": \"DE\",\n \"postalCode\": \"19901\",\n \"addressCountry\": \"US\"\n },\n \"contactPoint\": {\n \"@type\": \"ContactPoint\",\n \"contactType\": \"Customer Support\",\n \"email\": \"info@seatsza.com\",\n \"telephone\": \"+447563796604\"\n }\n },\n \"mainEntityOfPage\": {\n \"@type\": \"WebPage\",\n \"@id\": \"https:\\\/\\\/www.seatsza.com\\\/refund-policy\\\/\"\n }\n}<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>SeatsZa Refund Policy LEGAL & REFUNDS SeatsZa Refund Policy Effective date: 1st September 2023 SeatsZa Refund Policy \u2013 Football Ticket Cancellations and Guarantees Helpful SeatsZa Resources Learn more about who we are on our About SeatsZa page. Browse all upcoming football events available on our marketplace. 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\n\t\t\t\t\t\n\n\n\n\nSeatsZa Erstattungsrichtlinie<\/title>\n<style>\n:root{--green:#0b6b4f;--green-dark:#07543f;--soft:#edf8f1;--bg:#f5f7f6;--white:#fff;--text:#17332a;--muted:#6f7f79;--line:#dfe6e2;--shadow:0 12px 30px rgba(14,68,51,.07)}\n*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:Inter,Arial,sans-serif;background:var(--bg);color:var(--text)}a{text-decoration:none;color:var(--green)}\n.sz-refund{padding:22px 0 56px}.sz-container{width:min(1180px,calc(100% - 32px));margin:auto}\n.sz-hero{background:linear-gradient(135deg,#f7fcf9,#eaf7ef);border:1px solid #d8eadf;border-radius:24px;padding:38px 42px;box-shadow:var(--shadow)}\n.sz-kicker{display:inline-flex;padding:7px 11px;border-radius:999px;background:var(--soft);color:var(--green);font-size:11px;font-weight:900;letter-spacing:.08em;margin-bottom:14px}\n.sz-hero h1{margin:0 0 10px;font-size:clamp(38px,5vw,54px);letter-spacing:-2px}.sz-date{font-size:13px;font-weight:800;color:var(--green);margin-bottom:12px}\n.sz-hero h2{font-size:21px;margin:0 0 12px}.sz-hero p{max-width:900px;margin:0;color:var(--muted);font-size:14px;line-height:1.7}\n.sz-links{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:20px}.sz-linkbox{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px}\n.sz-linkbox h3{margin:0 0 8px;font-size:15px}.sz-linkbox p,.sz-linkbox li{color:#596b64;font-size:12.5px;line-height:1.6}.sz-linkbox ul{margin:0;padding-left:18px}\n.sz-summary{margin-top:18px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px;color:#596b64;font-size:13px;line-height:1.7}\n.sz-layout{display:grid;grid-template-columns:250px minmax(0,1fr);gap:24px;padding-top:28px;align-items:start}.sz-toc{position:sticky;top:24px;background:#fff;border:1px solid var(--line);border-radius:17px;padding:18px;box-shadow:0 8px 24px rgba(18,65,50,.04)}\n.sz-toc h3{margin:0 0 11px;font-size:14px}.sz-toc a{display:block;padding:8px 0;color:#596b64;font-size:12.5px;font-weight:700;border-bottom:1px solid #f0f3f1}.sz-toc a:last-child{border-bottom:0}\n.sz-content{display:grid;gap:16px}.sz-card{background:#fff;border:1px solid var(--line);border-radius:18px;padding:24px;box-shadow:0 8px 24px rgba(18,65,50,.04)}\n.sz-card h2{margin:0 0 14px;font-size:25px;letter-spacing:-.6px}.sz-card h3{margin:19px 0 8px;font-size:16px}.sz-card p,.sz-card li{color:#596b64;font-size:13.5px;line-height:1.75}.sz-card p{margin:0 0 10px}.sz-card ul{margin:8px 0 0;padding-left:20px}.sz-card li+li{margin-top:5px}\n.sz-card:nth-of-type(3){border-color:#d7eadf}.sz-card:nth-of-type(6){border-color:#eadede}\n@media(max-width:900px){.sz-layout{grid-template-columns:1fr}.sz-toc{position:static}}@media(max-width:650px){.sz-refund{padding-top:12px}.sz-hero{padding:28px 22px}.sz-links{grid-template-columns:1fr}.sz-card{padding:20px}}\n<\/style>\n<\/head>\n<body data-rsssl=1>\n<div class=\"sz-refund\"><div class=\"sz-container\">\n\n<section class=\"sz-hero\">\n<span class=\"sz-kicker\">LEGAL & REFUNDS<\/span>\n<h1>SeatsZa Erstattungsrichtlinie<\/h1>\n<div class=\"sz-date\">Effective date: 1st September 2023<\/div>\n<h2>SeatsZa Refund Policy \u2013 Football Ticket Cancellations and Guarantees<\/h2>\n\n<div class=\"sz-links\">\n <div class=\"sz-linkbox\">\n <h3>Hilfreiche SeatsZa-Ressourcen<\/h3>\n <ul>\n <li>Erfahren Sie mehr dar\u00fcber, wer wir sind, auf unserer <a href=\"\/about-seatsza\/\">\u00dcber SeatsZa<\/a> Seite.<\/li>\n <li>Browse all upcoming football events available on our marketplace.<\/li>\n <li>Professionelle Verk\u00e4ufer k\u00f6nnen sich unserem <a href=\"\/ticket-brokers\/\">Ticket-Broker<\/a> program to list and manage their tickets securely.<\/li>\n <li>F\u00fcr allgemeine Fragen zu Bestellungen, Lieferung und Richtlinien besuchen Sie bitte unsere <a href=\"\/faq\/\">SitzeZa FAQ<\/a>.<\/li>\n <li>Die f\u00fcr alle Bestellungen geltenden gesetzlichen Bestimmungen finden Sie in unserem <a href=\"\/terms-and-conditions\/\">Allgemeine Gesch\u00e4ftsbedingungen<\/a>.<\/li>\n <\/ul>\n <\/div>\n\n <div class=\"sz-linkbox\">\n <h3>Externe vertrauensw\u00fcrdige Quellen<\/h3>\n <p>SeatsZa uses industry-leading tools and services to protect your payments, secure your data, and ensure safe ticket transactions. You may refer to the following trusted sources:<\/p>\n <ul>\n <li>Stripe \u2014 secure payment processing for all SeatsZa transactions.<\/li>\n <li>McAfee Secure \u2014 online security scanning and certification for our website.<\/li>\n <li>UEFA Official Site \u2014 authoritative source for European football competitions.<\/li>\n <\/ul>\n <\/div>\n<\/div>\n\n<div class=\"sz-summary\">This SeatsZa refund policy outlines when users can request a refund, how refund requests are handled, and the obligations of Seatsza Entertainment LLC. Our goal is to maintain a fair and transparent process that protects both fans and our trusted ticket partners.<\/div>\n<\/section>\n\n<div class=\"sz-layout\">\n <aside class=\"sz-toc\"><h3>On this page<\/h3><a href=\"#s1\">1. Einleitung<\/a><a href=\"#s2\">2. Allgemeine Leitlinien<\/a><a href=\"#s3\">3. Bedingungen f\u00fcr die Erstattung<\/a><a href=\"#s4\">4. Nichteinhaltung der Vorschriften durch den Lieferanten<\/a><a href=\"#s5\">5. Erstattungsprozess<\/a><a href=\"#s6\">6. Beschr\u00e4nkungen f\u00fcr Erstattungen<\/a><a href=\"#s7\">7. Transaktionsgarantien<\/a><a href=\"#s8\">8. Kontakt<\/a><a href=\"#s9\">9. \u00c4nderungen der Erstattungspolitik<\/a><\/aside>\n <main class=\"sz-content\"><section class=\"sz-card\" id=\"s1\"><h2>1. Einleitung<\/h2><h3>1.1 Zweck der Politik<\/h3><p>This refund policy outlines the circumstances under which users can request a refund, the process for requesting a refund, and the obligations of Seatsza Entertainment LLC with regard to processing such refunds. Our goal is to facilitate a fair and transparent process for handling refunds to ensure customer satisfaction and trust.<\/p><h3>1.2 Geltungsbereich der Politik<\/h3><p>This policy applies to all transactions made through www.seatsza.com, encompassing ticket purchases and related services. It lays down the terms and conditions under which refunds will be issued.<\/p><\/section><section class=\"sz-card\" id=\"s2\"><h2>2. Allgemeine Leitlinien<\/h2><h3>2.1 Anspruch des Nutzers auf R\u00fcckerstattung<\/h3><p>Users are eligible for a refund under specific conditions as outlined in this policy, including event cancellations and rescheduling, and vendor non-compliance with the terms of service.<\/p><h3>2.2 Erstattungsf\u00e4hige Ereignisse<\/h3><p>Refunds are generally applicable to events that are cancelled and not rescheduled, or in cases where the vendor fails to fulfill the order and a replacement of equal or higher category cannot be found.<\/p><\/section><section class=\"sz-card\" id=\"s3\"><h2>3. Bedingungen f\u00fcr die Erstattung<\/h2><h3>3.1 Absage der Veranstaltung<\/h3><h3>3.1.1 R\u00fcckerstattung f\u00fcr abgesagte Veranstaltungen<\/h3><p>In the event of a cancellation, users are entitled to a refund amounting to 70% of the total amount paid. The refund will be processed as soon as the cancellation is confirmed by the event organizer.<\/p><h3>3.1.2 Teilweise Erstattungen<\/h3><p>In certain cases, partial refunds may be issued at the discretion of Seatsza Entertainment LLC, depending on the specific circumstances surrounding the cancellation.<\/p><h3>3.2 Verschobene Ereignisse<\/h3><p>We will notify users promptly if an event is rescheduled. Users have the option to retain their tickets for the rescheduled date or request a refund as per the terms outlined in this policy.<\/p><\/section><section class=\"sz-card\" id=\"s4\"><h2>4. Nichteinhaltung der Vorschriften durch den Lieferanten<\/h2><h3>4.1 Nichterf\u00fcllung der Bestellung durch den Verk\u00e4ufer<\/h3><p>In cases where the vendor fails to complete the order and we are unable to find a replacement of equal or higher category, the user will be entitled to a refund as per the terms outlined in this policy.<\/p><h3>4.2 Ersatzbestellungen<\/h3><p>If the vendor fails to fulfill the initial order, we will endeavor to find a replacement of equal or higher category. If a replacement cannot be found, the user is eligible for a refund as detailed in this policy.<\/p><\/section><section class=\"sz-card\" id=\"s5\"><h2>5. Erstattungsprozess<\/h2><h3>5.1 Antrag auf R\u00fcckerstattung<\/h3><p>Users can initiate a refund request by logging into their account on www.seatsza.com and navigating to the respective order in their order history. Follow the instructions outlined on the website to submit your refund request. Alternatively, users can contact our customer support via email or WhatsApp for assistance with initiating a refund.<\/p><h3>5.2 Zeitrahmen f\u00fcr die Erstattung<\/h3><p>Upon approval, refunds will be processed within a standard timeframe of 14 working days. Please note that the duration might vary depending upon the payment method used during the initial transaction.<\/p><h3>5.3 Erstattungsmethode<\/h3><p>Refunds will be credited back to the original payment method used during the transaction. In case of any issues or delays, users are encouraged to get in touch with our customer support for assistance.<\/p><\/section><section class=\"sz-card\" id=\"s6\"><h2>6. Beschr\u00e4nkungen f\u00fcr Erstattungen<\/h2><h3>6.1 Nicht erstattungsf\u00e4hige Sachverhalte<\/h3><p>Unter den folgenden Umst\u00e4nden werden keine Erstattungen gew\u00e4hrt:<\/p><ul><li>Wenn das Ereignis nicht abgesagt, sondern verschoben wird.<\/li><li>Wenn der Nutzer die Bestellung nach Abschluss des Kaufs stornieren m\u00f6chte.<\/li><li>Im Falle von \u00c4nderungen oder Erg\u00e4nzungen der Veranstaltungsdaten, mit Ausnahme von Stornierungen.<\/li><\/ul><h3>6.2 Stornierung der Bestellung durch den K\u00e4ufer<\/h3><p>Once the purchase is completed, the order cannot be cancelled by the buyer under any circumstances. Users are urged to review their orders carefully before completing the purchase.<\/p><\/section><section class=\"sz-card\" id=\"s7\"><h2>7. Transaktionsgarantien<\/h2><h3>7.1 Plattform-Garantien<\/h3><p>The Platform offers specific guarantees to protect the interests of both buyers and sellers. These guarantees are designed to foster a secure and reliable marketplace for ticket transactions.<\/p><h3>7.2 \u00c4nderung oder Abschaffung von Garantien<\/h3><p>Seatsza Entertainment LLC reserves the right to modify or discontinue the transaction guarantees at any time at its sole discretion. Any changes will be communicated through updates to this policy on our website.<\/p><\/section><section class=\"sz-card\" id=\"s8\"><h2>8. Kontakt<\/h2><h3>8.1 Anfragen zur Erstattung<\/h3><p>For any queries or concerns regarding the refund process, users can reach out to our customer support through the following channels:<\/p><p>E-Mail: info@seatsza.com<\/p><p>WhatsApp: +44 7732 135895<\/p><h3>8.2 Kontaktinformationen<\/h3><p>Unsere offizielle Postanschrift f\u00fcr den Schriftverkehr ist:<\/p><p>8 The Green STE A, Dover, KENT COUNTY, DE 19901, Vereinigte Staaten<\/p><\/section><section class=\"sz-card\" id=\"s9\"><h2>9. \u00c4nderungen der Erstattungspolitik<\/h2><h3>9.1 Aktualisierungen und \u00c4nderungen<\/h3><p>We reserve the right to amend this refund policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.<\/p><h3>9.2 Annahme von \u00c4nderungen<\/h3><p>By continuing to use our services after the policy updates have been made, you acknowledge and agree to the updated terms.<\/p><\/section><\/main>\n<\/div>\n\n<\/div><\/div>\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ff6a70 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ff6a70\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cf49322\" data-id=\"cf49322\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0204ffd elementor-widget elementor-widget-html\" data-id=\"0204ffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"application\/ld+json\">{\n \"@context\": \"https:\\\/\\\/schema.org\",\n \"@type\": \"RefundPolicy\",\n \"name\": \"SeatsZa Refund Policy\",\n \"url\": \"https:\\\/\\\/www.seatsza.com\\\/refund-policy\\\/\",\n \"inLanguage\": \"en\",\n \"description\": \"The SeatsZa Refund Policy explains refund eligibility, event cancellation rules, rescheduled events, vendor non-compliance, refund requests, processing times, limitations, and payment methods for all transactions on SeatsZa.\",\n \"datePublished\": \"2023-09-01\",\n \"dateModified\": \"2023-09-01\",\n \"publisher\": {\n \"@type\": \"Organization\",\n \"name\": \"Seatsza Entertainment LLC\",\n \"url\": \"https:\\\/\\\/www.seatsza.com\",\n \"logo\": {\n \"@type\": \"ImageObject\",\n \"url\": \"https:\\\/\\\/www.seatsza.com\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/logo-e1768496902272.png\"\n },\n \"address\": {\n \"@type\": \"PostalAddress\",\n \"streetAddress\": \"8 The Green STE A\",\n \"addressLocality\": \"Dover\",\n \"addressRegion\": \"DE\",\n \"postalCode\": \"19901\",\n \"addressCountry\": \"US\"\n },\n \"contactPoint\": {\n \"@type\": \"ContactPoint\",\n \"contactType\": \"Customer Support\",\n \"email\": \"info@seatsza.com\",\n \"telephone\": \"+447563796604\"\n }\n },\n \"mainEntityOfPage\": {\n \"@type\": \"WebPage\",\n \"@id\": \"https:\\\/\\\/www.seatsza.com\\\/refund-policy\\\/\"\n }\n}<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>SeatsZa Refund Policy LEGAL & REFUNDS SeatsZa Refund Policy Effective date: 1st September 2023 SeatsZa Refund Policy \u2013 Football Ticket Cancellations and Guarantees Helpful SeatsZa Resources Learn more about who we are on our About SeatsZa page. Browse all upcoming football events available on our marketplace. Professional sellers can join our Ticket Brokers program to […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30490","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.seatsza.com\/de\/wp-json\/wp\/v2\/pages\/30490","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.seatsza.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.seatsza.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.seatsza.com\/de\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.seatsza.com\/de\/wp-json\/wp\/v2\/comments?post=30490"}],"version-history":[{"count":3,"href":"https:\/\/www.seatsza.com\/de\/wp-json\/wp\/v2\/pages\/30490\/revisions"}],"predecessor-version":[{"id":41598,"href":"https:\/\/www.seatsza.com\/de\/wp-json\/wp\/v2\/pages\/30490\/revisions\/41598"}],"wp:attachment":[{"href":"https:\/\/www.seatsza.com\/de\/wp-json\/wp\/v2\/media?parent=30490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}